Delivery Policy

Active Electrical delivers across Australia. Some remote areas may have longer transit times or additional charges, which will be shown at checkout or confirmed before dispatch.

Delivery charges are not a flat rate — they depend on the delivery postcode and the products being purchased (for example, size, weight and quantity). Your delivery cost is calculated and confirmed for your specific order.

Where a delivery charge cannot be calculated automatically for your order, we will contact you with a quote before dispatch. Trade-account customers may have specific delivery arrangements as agreed with their account.

Orders are generally processed within 1–2 business days. In-stock items are dispatched after payment is confirmed; items that are out of stock or on back-order will be dispatched when available, and we will keep you informed.

Orders are not processed or dispatched on weekends or public holidays.

Once dispatched, estimated transit times are:

• Metropolitan areas: approximately 2–5 business days;
• Regional areas: approximately 5–10 business days.

These timeframes are estimates only and are not guaranteed. Delays can occur due to carrier issues, weather or events outside our control.

Where tracking is available, we will provide tracking details by email once your order is dispatched. You can also view your order status in your account.

Please ensure someone is available to receive the goods at the delivery address. If you authorise delivery without a signature, or goods are left as instructed, we are not responsible for loss or damage after delivery.

Please inspect your delivery on arrival and report any damage or missing items to us promptly so we can resolve it — see our Returns & Refund Policy.

If in-store or branch pickup is available for your order, you will be notified when it is ready for collection. Please bring your order confirmation and photo ID. Contact us at info@activeelectrical.com.au or 03 9553 0882 to arrange pickup.

For any delivery enquiries, contact us at info@activeelectrical.com.au or 03 9553 0882.