Real Warranties
Unlike many suppliers who offer insurance policies, Active Electrical provides genuine manufacturer warranties. Your peace of mind is built on real protection, not paperwork.
The Difference Matters
Many electrical suppliers offer "warranty insurance" - a third-party policy that often has limited coverage, complex claims processes, and exclusions. Active Electrical stands behind every product with direct manufacturer warranties, ensuring you get the protection and service you deserve.
Why Our Warranties Are Different
Manufacturer Backed
All our products come with genuine manufacturer warranties, not third-party insurance policies.
Extended Coverage
Industry-leading warranty periods on select product lines, giving you peace of mind.
Quick Processing
Fast and efficient warranty claim processing with dedicated support teams.
No Hidden Terms
Clear, transparent warranty terms with no complicated fine print or exclusions.
Warranty Coverage by Product Category
Industry-leading warranty periods across our entire product range
Cables & Wiring
Coverage Includes:
Manufacturing defects, material failures
Conditions:
Professional installation required, normal operating conditions
Switchboards & Distribution
Coverage Includes:
Component failure, manufacturing defects
Conditions:
Annual maintenance recommended, proper ventilation
Lighting Solutions
Coverage Includes:
LED driver failure, housing defects, lumen depreciation
Conditions:
Operating within specified parameters
Circuit Protection
Coverage Includes:
Mechanical failure, contact wear, trip mechanism
Conditions:
Correct rating and installation
Tools & Equipment
Coverage Includes:
Manufacturing defects, battery performance
Conditions:
Normal wear and tear excluded
Automation & Control
Coverage Includes:
Electronics failure, software defects
Conditions:
Environmental conditions met
* Warranty periods vary by manufacturer and specific product model. Contact our team for specific warranty information on individual products. All warranties require proof of purchase and compliance with installation guidelines.
Simple Warranty Claim Process
We've streamlined our warranty claims to get you back to work faster
Contact Support
Reach out to our warranty team with your purchase details and issue description.
Assessment
Our technical team will review your claim and may request photos or additional information.
Resolution
Approved claims are processed for repair, replacement, or credit within 5-10 business days.
Quality You Can Trust
Every product we supply undergoes rigorous quality testing before it reaches your site. We work exclusively with manufacturers who stand behind their products with comprehensive warranties, not insurance policies.
Our commitment to quality means fewer warranty claims, but when issues do arise, you'll experience the difference of working with a supplier who truly backs their products.
Direct Manufacturer Relationships
We work directly with leading manufacturers to ensure authentic warranties and rapid claim processing.
Dedicated Warranty Support
Our specialist team handles all warranty claims, working as your advocate with manufacturers.
Need Help With a Warranty Claim?
Our dedicated warranty support team is here to help. Contact us with your product details and we'll guide you through the process.