Backed by themanufacturer
Many suppliers sell warranty insurance — a third-party policy with limited cover and a claims process to match. Every product we sell carries the manufacturer's own warranty instead.
Cover that answers to the maker
Manufacturer backed
Genuine manufacturer warranties on everything we sell, not third-party insurance policies.
Extended coverage
Industry-leading warranty periods on selected product lines.
Quick processing
Claims handled by a dedicated support team rather than an outsourced queue.
No hidden terms
Clear terms without complicated fine print or buried exclusions.
How long each range is covered
| Product range | Warranty period | What is covered |
|---|---|---|
| Cables & Wiring | 25 years | Manufacturing defects, material failures |
| Switchboards & Distribution | 10–15 years | Component failure, manufacturing defects |
| Circuit Protection | 5–10 years | Mechanical failure, contact wear, trip mechanism |
| Lighting Solutions | 3–5 years | LED driver failure, housing defects, lumen depreciation |
| Automation & Control | 2–5 years | Electronics failure, software defects |
| Tools & Equipment | 1–3 years | Manufacturing defects, battery performance |
Periods vary by manufacturer and product line. Your branch can confirm the exact term before you order.
Three steps, no forms to chase
- 01
Contact support
Call the branch that supplied the product. Give them the order number, the product code and what went wrong — that is usually enough to open the claim on the spot, with no form to fill in.
- 02
Assessment
Our technical team reviews it against the manufacturer terms. They may ask for photographs of the fault, or detail about where and how the product was installed, so the manufacturer has what it needs first time.
- 03
Resolution
Approved claims are processed for repair, replacement or credit within 5-10 business days. Your branch confirms which applies and keeps you posted, rather than leaving you to chase it.
- Order or invoice number
- Product code
- A photo of the fault
- Where it was installed
Call the branchthat sold it to you
They have the order on file, so the conversation starts from what you bought rather than from a reference number.